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Engineering Epic Adventures Since 2008
To maintain your TRUBLUE XL Auto Belay warranty and ensure compliance with safety standards, all devices must undergo an annual service.
For USA customers, please follow the instructions below. For international customers, please visit our International Service Center page for a list of our global service centers able to service your device.
- Add the item to your shopping cart. Note the quantity in your cart must match the number of units you want serviced.
- Add any additional items to your shopping cart. For example, add a pre-paid shipping label or pre-paid webbing.
- For easy shipping, you can buy a pre-paid shipping label to send your device.
- To prevent damage from shipping, your device must be packaged in its original box (or buy a replacement box). Include a copy of the invoice in each box. Please remove all carabiners, mounting chain, pins, etc. from your unit before sending. We are unable to ensure they will be returned.
TruBlue XL Annual Service
As low as $279.00
To maintain your TRUBLUE XL Auto Belay warranty and ensure compliance with safety standards, all devices must undergo an annual service.
The pre-paid shipping label is for shipment from your location to Head Rush. Return shipping from Head Rush to you is calculated separately on the check out page. Pre-paid shipping labels will be emailed to you within 1 business day.
Please remove all carabiners, mounting equipment, pins, etc. from your unit and box before sending back for service. We are unable to ensure they will be returned.
Please include copy of invoice in box when sending device back for service.
By choosing prepaid webbing you understand we will be replacing the webbing regardless of the condition.
Please note: Unfortunately we are unable to ship devices back to a P.O. Box. Please enter a physical return shipping address at checkout.
If selecting TRU-CLIP Connector, additional Key Links may be needed for optimal coverage.