To maintain your TRUBLUE iQ XL Auto Belay warranty and ensure compliance with safety standards, all devices must undergo an annual service.

For USA customers, please follow the instructions below. For international customers, please visit our International Service Center page for a list of our global service centers able to service your device.

1. Add the item to your shopping cart. Note the quantity in your cart must match the number of units you want to have serviced.
2. Add any additional items to your shopping cart. For example, add a pre-paid shipping label or pre-paid webbing.
3. For easy shipping, you can buy a pre-paid shipping label to send your TRUBLUE iQ XL for service. Select the “Pre-paid Shipping Label to Ship Your Device to Us” from the optional add-ons during your order. We will email you a shipping label for the box. You can then either drop the box at a FedEx location or call for a pick-up. Good for the continental US only.
4. Complete the checkout process. You will be asked to complete your return address or shipping address, during checkout.
5. To prevent damage from shipping, your device must be packed in its original box (or buy a replacement box). Include a copy of the invoice in each box. Please remove all carabiners, mounting chain, pins, etc. from your unit before sending. We are unable to ensure they will be returned.
6. For USA customers, ship your unit(s) to the USA Service Center:
   Head Rush Technologies
   Attn: Service Center
   1699 Cherry St, Suite C
   Louisville, CO 80027
   1-720-565-6885

HRT reserves the right to add a $100 late fee to any device 30 days past the recertification date.