Based in Louisville, Colorado, Head Rush Technologies is on a mission to empower the most epic adventures in the world. We create innovative equipment for climbing gyms, family entertainment centers, camps, schools, and adventure parks. Explore the job openings below for your chance to join the Head Rush team!


Job Title: Inside Account Manager

Reports to: Kraig Corbin, Director of Sales


The Inside Account Manager is responsible for retaining, supporting, and growing our existing customer base via consultative customer service, cross selling product lines and providing program offerings to existing Head Rush Technologies (HRT) customers. This will be achieved via a combination of inbound and outbound telephone calls and emails within the assigned region(s). Customer call points will focus on existing HRT direct customers and span commercial climbing gyms, family entertainment centers, rec centers, adventure parks and zipline facilities.

Primary Responsibilities

  • Process and respond to a heavy volume of phone calls, voice mails, and e-mails related to customer service, orders, and inquiries.
  • Use analytics to identify sales trends and opportunities.
  • Drive consultative conversations with customers to identify sales opportunities, overcome objections and provide appropriate product(s) and/or programs.
  • Detail product features, benefits, and advantages.
  • Work in conjunction with the team at large to support HRT customers.
  • Cross sell and upsell the full HRT product and service offerings.
  • Generate quotes, place orders, track shipments, facilitate repair services, investigate shipping problems, provide technical support, and drive resolution of customer issues.
  • Adhere to pricing guidelines.
  • Communicate and interface with the internal HRT team and customers.
  • Input all data and activities into company CRM database.
  • Master and utilize the CRM system to increase efficiencies and provide detailed information on sales calls and customer, and potential customer interactions.
  • Comply with all company, departmental and applicable quality system requirements, procedures, and policies.
  • Other duties may apply as assigned.


  • Knowledge of the Head Rush Technologies product lines, services, programs and applications.
  • Develop and continuously improve customer service and selling skills.
  • Effective verbal and written communication skills.
  • Ability to generate quote, process orders and navigate internal systems.
  • Friendly and consultative communication style.
  • Self-starter who can work all day without getting distracted or requiring continual oversight.
  • Technical capacity to use company systems including Microsoft Office, HubSpot CRM, FileMaker, Fishbowl and Magento.

Supervisory Responsibility

This position has no supervisory responsibilities.

Education and Experience

  • B.A. / B.S. in marketing, sales, or equivalent experience preferred.
  • At least two years in sales, account management, customer service or equivalent customer facing role preferred.

Working at HRT

  • $50,000 - $55,000 Annual Base Salary + Commission
  • Paid Time Off (PTO), Paid Sick Leave (PSL) & Paid Holidays (200 total hours per calendar year) for all Full-Time Employees
  • 50% Health Insurance Premium Match (Anthem), including Employer-paid Life Insurance for all Health Insurance Participants
  • Voluntary Dental & Vision Benefits (Humana)
  • 401k with Generous Company Matching
  • A Fun, Relaxed, and Flexible Work Environment
  • Climbing Memberships
  • Amazing Industry Discounts


To apply, please email [email protected] with your resume and a cover letter outlining your relevant experience and explaining why you are the perfect candidate for this position.

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